Contacts

Contact details of A1 Bulgaria:

A1 Bulgaria EAD

UIC: 131468980

VAT Number: BG 131468980

Address: гр. София, 1309, ул. „Кукуш” № 1, община Илинден;

Telephone: *88 и +35988123 (from other networks and roaming)

e-mail: customerservice@a1.bg

Contact details of the regulatory bodies exercising control over the activity of A1:

Regulatory Authority under the Electronic Communications Act:

Communications Regulatory Commission

Address: Sofia 1000, Gurko st. № 6

Telephone: 949 27 23

е-mail: info@crc.bg

Website: http://crc.bg

Regulatory body under the Radio and Television Act:

Electronic Media Council

Address: Sofia, bul. "Shipchenski prohod" 69

Telephone: 02/ 9708810

Fax: 02/ 9733769

е-mail: office@cem.bg

website: www.cem.bg

Regulatory authority under the Consumer Protection Act

Consumer Protection Commission

Address: Sofia, "Vrabcha" st. №1, fl.3, 4 и 5

Telephone: 02/9330565

Fax: 02/9884218

е-mail: info@kzp.bg

 

Sectoral conciliation commission for consideration of disputes in the field of electronic communications

Address: Sofia, "Vrabcha" st. №1, ет.3, 4 и 5

Telephone 02/ 9330 589

e-mail: adr.els@kzp.bg

website: www.kzp.bg

 

The electronic platform for online resolution of consumer disputes : http://ec.europa.eu/odr.