CMDB Expert (ServiceNow)

A1 Bulgaria is much more than just a telecommunications company. As part of the A1 Telekom Austria Group, we drive digitalization in 7 countries with innovative solutions and new business areas.

The A1 ICT Services division is responsible for the growth business area ICT. In addition to A1's IT and service infrastructure, we manage a broad portfolio of IT services and solution providers in cooperation with Business Unit Enterprise. Customer satisfaction, top quality and stability are prerequisites for our market success.

The ITSM Tools Team is responsible for the development and maintenance of Service Management processes in ServiceNow. To strengthen the team we are looking for a suitably qualified Configuration Management Database (CMDB) Expert to contribute with unique expertise and ideas as part of our growing team, based in Sofia.

Your tasks:
  • integration of external systems with ServiceNow platform;
  • develop and maintain detailed technical and process documentation;
  • establishing and maintaining the CMDB, managing data with import sets, updates sets and transform maps;
  • Data Management and Quality Assurance;
  • process analysis and automation;
  • perform System Integration Testing;
  • user acceptance testing, transition and knowledge transfer to customers.

Your professional background:
  • experienced in design and implementation of ServiceNow ITOM – Discovery, CMDB;
  • experienced in implementation, and customization of ITSM processes;
  • basics in network technology (Router, Switches, Access Points);
  • basics in IP V4 and IP V6;
  • experience in Health Check, Root Cause Analysis and error prevention;
  • good experience in Java and Java Scripting;
  • good knowledge of Windows and Linux OS;
  • good experience in MSSQL;
  • Fluent in English.

Your profile:
  • high level of motivation, strong work ethic and self-starting attitude;
  • excellent communication and client-relationship skills;
  • solution-oriented and quality-conscious way of work and assure delivery within estimated timelines.

We offer:
  • challenging assignments and career development opportunities in multinational environment;
  • flexibility of working time and opportunity for home office;
  • friendly atmosphere and motivated team of top-notch professionals to work with;
  • opportunities for constant learning and career development via in-house and external certified training courses;
  • attractive remuneration package and fringe benefits.

Apply now!

If you need further information about the position, please contact Tsveta Marinova /

The social benefits for this position are:

Deadline for applications: 30 August 2022
Only shortlisted candidates will be contacted.