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Cloud Systems Support Engineer


A1 Bulgaria is much more than just a telecommunications company. As part of the A1 Telekom Austria Group, we drive digitalization in 7 countries with innovative solutions and new business areas. Our IT solutions and services gain increasingly higher importance and we rely on a team of 300 professionals in the IT and Digital Transformation Area.

Now we are looking for a responsible Cloud Systems Support Engineer with a strong technical understanding of Virtualization Technology to support the Cloud infrastructure and the virtualization platform.

Your responsibilities:
  • coordination of incidents and application of incident management methods;
  • support of specialists to solve incidents and orderly handover to problem/change management;
  • handle Mails, Calls and Tickets forwarded from 1st Level Service Lines;
  • drive complex customer issues and support the smooth operation of the cloud platform;
  • administrative activities with operating systems (Windows, Linux) in virtualized server environments (VMware);
  • coordination of the technical/operational documentation.

You have:
  • 3+ years experience in technical customer interaction and Operating System Administration (Windows and Linux systems);
  • experience in incident management and solution-oriented approach;
  • experience with Cloud Technologies and their technical functionality;
  • experience with ITIL Framework;
  • very good network skills with Vmware NSX, Cisco ACI and Cisco Fabricpath;
  • knowledge of technologies for monitoring cloud services and hybrid infrastructure scenarios;
  • experience in direct customer interaction;
  • very good written and spoken English skills.

Аny of the following will be considered as advantage:
  • ITIL certification;
  • Windows/Linux or VMWare Certification;
  • good command of German language.

We offer you:
  • safe working environment during COVID times;
  • best of both: stability of a successful company with innovative methods;
  • competitive compensation package with an attractive bonus structure;
  • opportunity to work in a dynamic, dedicated, fun and passionate team of professionals;
  • excellent environment for continuous growth and learning: with our Learning & Development programs, you will have access to tech talks, internal soft skills and technical skills trainings, language lessons, external events and industry conferences;
  • additional bonus and awards for various team and individual achievements;
  • flexible working schedule and opportunity for home office.

If you are excited about this opportunity, please, send us a CV in English.

Apply now!

If you need further information about the position, please contact Diana Panteleeva /diana.panteleeva@a1.bg/.

The social benefits for this position are:


Deadline for applications: 21 July 2022
Only shortlisted candidates will be contacted.